Question 1

What do I need to do before the detailer arrives?

Accepted Answer

Please remove all valuables and personal items from your vehicle. If you have car seats or large items in the interior, please remove them if possible (or let us know if you need help). Make sure your vehicle is accessible and there's space to work around it. No need to pre-clean - we handle everything!

Question 2

How do I pay?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay through the app. Payment is processed when you book (deposit or full amount depending on your service). For delivery payment bookings, you'll receive a secure payment link when service is complete. Tipping is optional and can be added in the app.

Question 3

How do I use a promo code?

Accepted Answer

Enter your promo code in the "Promo Code" field during checkout when booking a service. The discount will be applied automatically if the code is valid. Promo codes can provide percentage discounts or fixed dollar amounts off your total.

Question 4

What are booking pools?

Accepted Answer

Booking pools are group discounts that allow neighbors to book services at the same general area and time. When you create or join a pool, everyone gets a discount that increases as more people join. The discount starts at 5% and can grow up to 25% as more bookings are added to the pool.

Question 5

What services do you offer?

Accepted Answer

We offer a comprehensive range of mobile car wash and detailing services including Basic Wash, Premium Detail, Interior Cleaning, Exterior Wax & Polish, Headlight Restoration, and Ceramic Coating. All services are performed at your location for your convenience.

Question 6

How do I update my profile, vehicle information, or payment method?

Accepted Answer

Go to the Profile tab in the app, then tap on the specific section you want to update: "Profile Details" for personal info, "My Vehicles" to add/edit vehicles, or "Payment Methods" to manage cards. All changes are saved automatically and will apply to future bookings.

Question 7

How do I book a car wash?

Accepted Answer

Booking is easy! Open the app, tap "Book a Wash", select your service type, choose your vehicle, pick a date and time, and confirm your location. You can also join a booking pool with friends for discounted rates. You'll receive a confirmation immediately.

Question 8

How do I purchase a gift card?

Accepted Answer

You can purchase gift cards through our website. Visit the Gift Cards page, choose a design and denomination, then customize it with a recipient's email and personal message. Payment is processed securely through Stripe, and the gift code will be sent to the recipient via email.

Question 9

Where is the best place to park my car for the service?

Accepted Answer

Park in a well-lit, open area with access to all sides of the vehicle. Driveways work great! For apartments, parking garages are fine as long as we have adequate lighting and water access. We bring our own water and equipment for most locations. Avoid parking under trees if possible to prevent debris during service.

Question 10

How do I reset my password?

Accepted Answer

On the login screen, tap "Forgot Password". Enter your email address and we'll send you a password reset link. Follow the link in your email to create a new password. If you don't receive the email within 5 minutes, check your spam folder or contact support.

Question 11

How can I add a tip for my detailer?

Accepted Answer

After your service is complete, you'll receive a notification to rate your experience. On that same screen, you can add a tip (15%, 20%, 25%, or custom amount). Tips go directly to your detailer and are greatly appreciated! You can also add a tip anytime from your booking history.

Question 12

Can I use multiple promo codes?

Accepted Answer

No, only one promo code can be applied per booking. However, you can combine a promo code with a booking pool discount for maximum savings. Promo codes can also be combined with gift cards on the same booking.

Question 13

What's included in the 'Basic Wash' vs. the 'Premium Detail'?

Accepted Answer

Basic Wash includes exterior hand wash, tire cleaning, and window cleaning. Premium Detail includes everything in Basic Wash plus interior vacuuming, dashboard cleaning, leather conditioning, wax application, and tire shine. The Premium Detail takes approximately 2-3 hours compared to 30-45 minutes for Basic Wash.

Question 14

How do booking pool discounts work?

Accepted Answer

Booking pool discounts start at 5% when you create a pool. Each additional booking added to the pool increases the discount by 2.5% for everyone in the pool, up to a maximum of 25%. The discount is automatically applied to all bookings in the pool and updates in real-time as more people join.

Question 15

When is your next available appointment?

Accepted Answer

Availability varies by location and day. Check the app for real-time availability in your area. We typically have same-day appointments available, and you can book up to 30 days in advance. Peak times (weekends and evenings) tend to fill up faster, so we recommend booking ahead.

Question 16

How do I redeem a gift card?

Accepted Answer

When booking a service, enter your gift card code in the "Gift Code" field during checkout. The discount will be applied automatically. Gift cards can be used for any service type and are valid until the expiration date shown on the gift card.

Question 17

What happens if it's raining or there's bad weather on the day of my appointment?

Accepted Answer

We monitor weather conditions closely. Light rain is usually fine for interior services. For exterior services, we may need to reschedule if it's raining heavily. We'll contact you 1-2 hours before your appointment if weather is an issue. Rescheduling due to weather is always free of charge.

Question 18

How can I reschedule or cancel my appointment?

Accepted Answer

You can reschedule or cancel through the app by going to "My Bookings" and selecting your appointment. Free cancellation is available up to 2 hours before your scheduled time. Cancellations within 2 hours may incur a fee. Rescheduling is free if done at least 2 hours in advance.

Question 19

What's the difference between a wax and a ceramic coating?

Accepted Answer

Wax provides a protective layer that lasts 4-6 weeks and gives a glossy shine. Ceramic coating is a semi-permanent nano-coating that bonds to your paint, lasting 2-5 years. It provides superior protection against UV rays, chemicals, and scratches, and makes future cleaning easier. Ceramic coating is more expensive but offers much longer-lasting protection.

Question 20

I'm not happy with my wash, what should I do?

Accepted Answer

Your satisfaction is our priority! If you're not completely satisfied, please let us know immediately through the app or call our support line. We offer a 100% satisfaction guarantee - we'll either re-do the service for free or provide a full refund. Please contact us within 24 hours of service completion.

Question 21

How do I join a booking pool?

Accepted Answer

You can join a booking pool in two ways: 1) When booking, if there's a nearby pool available, you'll see an option to join it. 2) If someone shares an invite code with you, you can use it to join their pool. The discount will be applied automatically to your booking.

Question 22

How do I check my gift card balance?

Accepted Answer

You can check your gift card balance by asking Nibi, our AI assistant, or by entering the gift card code during checkout. The balance will be displayed before you complete your booking. Gift cards show the full denomination value if not yet redeemed, or the remaining balance if partially used.

Question 23

Why is my promo code not working?

Accepted Answer

Promo codes may not work if: 1) The code has expired, 2) The code has reached its usage limit, 3) Your order doesn't meet the minimum amount requirement, 4) The code isn't valid for the service type you're booking, or 5) The code is inactive. Check with customer service if you believe your code should be valid.

Question 24

Do you offer any monthly subscription plans or packages?

Accepted Answer

Yes! We offer monthly unlimited plans starting at $99/month for basic washes (up to 4 washes per month). Premium members get priority scheduling, discounted detail services, and free add-ons. Check the "Subscriptions" section in your profile to see available plans and pricing for your area.

Question 25

How do I create a booking pool?

Accepted Answer

When booking a service, you'll see an option to "Create a booking pool" after selecting your address and time. Creating a pool gives you an immediate 5% discount and an invite code to share with neighbors. As more people join using your invite code, everyone's discount increases.

Question 26

What is your cancellation policy?

Accepted Answer

Free cancellation up to 2 hours before your scheduled appointment. Cancellations within 2 hours of your appointment time may incur a $15 cancellation fee. No-shows are charged the full service amount. We understand emergencies happen - contact us if you have special circumstances.

Question 27

Can I use multiple gift cards on one booking?

Accepted Answer

Currently, you can use one gift card per booking. If your gift card balance doesn't cover the full amount, you can pay the difference with a credit card. Gift cards can be combined with promo codes on the same booking.

Question 28

Are there any discounts for first-time customers or referrals?

Accepted Answer

New customers get 20% off their first service! Share your referral code (found in Profile > Referrals) with friends and you both get $15 off your next booking. We also offer pool booking discounts - book with 3+ friends and everyone saves up to 15%!

Question 29

How long should I wait before rolling down my windows?

Accepted Answer

For basic wash, you can use windows immediately. If you had a wax application, wait at least 24 hours before rolling down windows to allow the wax to fully cure. For ceramic coating, we recommend waiting 7 days and avoiding water contact during the first 48 hours. Your detailer will provide specific instructions after service.

Question 30

How much does a wash cost?

Accepted Answer

Pricing varies by service type and vehicle size. Basic Wash starts at $30-40 for sedans, $40-50 for SUVs. Premium Detail ranges from $150-200 for sedans, $200-250 for SUVs. Exact pricing is shown when you select your service and vehicle type in the app. We offer pool discounts when you book with friends!

Question 31

Do promo codes expire?

Accepted Answer

Yes, many promo codes have expiration dates. Check the terms when you receive a promo code. Some codes may also have usage limits, meaning they can only be used a certain number of times total or per customer.

Question 32

Do gift cards expire?

Accepted Answer

Gift cards may have a seasonal availability but do not typically have an expiration date. Typically, gift cards are valid until used. Check your gift card details for any specific expiration date.

Question 33

Can I leave a booking pool?

Accepted Answer

Yes, you can leave a booking pool, but your booking will no longer receive the pool discount. The remaining members will continue to receive their discounts, which may decrease slightly if your booking was contributing to the pool's total discount percentage.

Question 34

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see when booking is the price you pay. However, there may be additional charges for: excessive dirt/mud, pet hair removal, or locations outside our standard service area (we'll notify you before confirming). Travel fees may apply for locations beyond 5 miles from our service center.

Question 35

Can I use a promo code with a booking pool discount?

Accepted Answer

Yes! You can combine a promo code with a booking pool discount for even greater savings. The promo code discount is applied first, then the booking pool discount is calculated on the remaining amount. This allows you to maximize your savings.

Question 36

What happens if my booking is cancelled and I used a gift card?

Accepted Answer

If you cancel a booking that was paid with a gift card, the full gift card amount will be restored to your gift card balance. The refund is processed automatically, and you can use the gift card again for future bookings.

Question 37

Are there promo codes for new customers?

Accepted Answer

Yes, we offer special promo codes for first-time customers. These codes are typically shared via email when you sign up or through our marketing campaigns. Check your email or ask Nibi, our AI assistant, about current new customer promotions. Try NEW25.

Question 38

What is a booking pool invite code?

Accepted Answer

An invite code is a unique code generated when someone creates a booking pool. Share this code with neighbors or friends so they can join your pool and everyone gets a better discount. Invite codes can be used by anyone booking a service at a similar location and time.

Question 39

How many people can join a booking pool?

Accepted Answer

There's no strict limit on the number of people who can join a booking pool, but the maximum discount caps at 25%. Typically, pools reach maximum discount with 8-9 bookings. Each booking added increases the discount for everyone until the 25% cap is reached.

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