Privacy Policy

Effective Date: September 25, 2025

1. Introduction

Welcome to Glisten EcoShine ("Glisten EcoShine," "we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and manage your personal information when you use our website, mobile application, and related services (collectively, our "Services").
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide and improve our Services. The types of information we collect depend on how you interact with us.
A. Information You Provide Directly to Us:

• Account Information: When you create an account, we collect your name, email address, phone number, and password.

• Vehicle Information: To provide our services, we collect information about your vehicle, such as its make, model, year, and color.

• Location Information: We collect the physical address where you request our mobile car wash services to be performed (e.g., your home or work address).

• Payment Information: When you add a payment method, we collect payment-related information. This is securely processed by our third-party payment processor, and we do not store your full credit card numbers on our servers.

• Communications: We collect information when you contact our customer support, provide feedback, or leave reviews.

B. Information We Collect Automatically:

• Usage Data: We collect information about how you interact with our Services, such as the features you use, the pages you view, the services you book, and the dates and times of your interactions.

• Device Information: We collect information about the device you use to access our Services, including your IP address, hardware model, operating system, and mobile network information.

• Geolocation Data: With your permission, our mobile application may collect precise geolocation data from your device while the app is in use. This helps us dispatch our detailers and allows you to track their arrival. You can disable this feature through your device's settings.

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3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: To create and manage your account, schedule and dispatch detailers, process payments, and fulfill your car wash requests.

• To Communicate With You: To send you booking confirmations, appointment reminders, service updates, and respond to your support requests.

• To Improve Our Services: To analyze usage trends and user feedback to understand what features are popular and how we can enhance your experience.

• For Marketing and Promotions: With your consent, to send you promotional messages, special offers, and other information that may be of interest to you. You may opt-out of marketing communications at any time.

• For Safety and Security: To verify accounts, prevent fraud, and ensure the safety of our customers and detailers.

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4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• With Our Service Providers (Detailers): We share necessary information (your name, service location, and vehicle details) with our detailers to enable them to perform the services you requested.

• With Third-Party Vendors: We work with third-party vendors for payment processing, cloud hosting, data analytics, and marketing. We only share the information necessary for them to perform their functions.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.

• In Case of a Business Transfer: If Glisten EcoShine is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

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5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have certain rights and choices regarding your information:

• Account Information: You can review and update your account information at any time through the settings in our app or on our website.

• Location Services: You can control our access to your device’s precise geolocation data through your mobile device's settings.

• Marketing Communications: You can opt-out of receiving promotional emails from us by following the "unsubscribe" link in those emails.

• Data Access and Deletion: You may request access to or deletion of your personal information by contacting us at the email address below.

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8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." We may also notify you through email or an in-app notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Glisten EcoShine
Email: privacy@glisten-ecoshine.com
Address: 2240 Wisteria Drive #87 Snellville, GA 30078